Customer Service AdvisorLocation: Manchester, M60 0AGPay Rate: 13.05 per hour (PAYE)Contract: Currently until 31/03/2027Working hours: Monday - Friday, 9:00am - 5:00pm 2x paid 15-minute breaks 1x unpaid 30 min lunch break About the RoleWe are looking for Customer Service Advisors to join a Funeral Plans team on a temporary basis. This is an inbound contact centre role supporting customers with a range of funeral plan enquiries and account administration tasks.You do not need previous Funeralcare or contact centre experience. However, candidates must have experience working in an FCA-regulated environment and understand the importance of customer protection, data protection, and regulatory compliance.Key ResponsibilitiesHandling inbound customer calls and enquiriesAssisting customers with funeral plan queriesProcessing change of address requests and account updatesTaking customer paymentsProviding accurate information and excellent customer serviceEnsuring all interactions comply with FCA and data protection regulationsMaintaining accurate customer records and documentationWhat We''re Looking ForEssential ExperienceExperience working within an FCA-regulated environmentStrong understanding of:Data protection requirementsCustomer protection principlesRegulatory complianceExcellent communication and customer service skillsAbility to handle sensitive conversations with professionalism and empathyDesirableContact centre experienceCustomer service experience within financial ..... full job details .....