Incident and Problem Management LeadFull TimePermanentHybrid - London SE1 (2-3 days per week onsite)£70-80K basic + benefits (5% pension, 25 days hols, life insurance, medical cover)Are you an experienced Incident and Problem Management Lead looking for a new challenge?Do you have a background leading in IT Incident and Problem Management in an ITIL environment for a IT MSP, along with experience of building and implementing Incident, Major Incident and Problem processes and leading transformation andamp; outcome-based results across Incident, Major Incident and Problem capabilities in an MSP environment?Here at ARM we are recruiting for a full time permanent Incident and Problem Management Lead for a global IT services and consultancy client of ours.Our client:They?re a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Overview:This is a very exciting time to join our client. The Delivery andamp; Operations organisation is transforming the way in which services are delivered, with Client Advocacy and Operational Excellence at the heart of everything they are doing. The Incident and Problem Management Lead is a key and priority role. The exciting challenge for the role is