Company DescriptionBenefits of working at Together26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidaysFree access to company holiday homesBuy and sell holidaysDiscretionary annual bonus plus an additional Shared Reward BonusMatched pension contributionHealth cash plan plus Private medical insuranceLife assurance and Critical illness coverTravel season ticket loans and Ride to work schemeFree local gym accessLocal bar / restaurant discounts -Company Description We''re Together. For over 50 years, we''ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.We take the time to understand our customers and our door is always open, so we can often help when other lenders can''t or won''t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. Job DescriptionAs a Collections Operations Manager you will be responsible for leading the end-to-end customer journey and operational performance of the function. The role ensures the effective management of customers experiencing financial difficulty while balancing customer outcomes, compliance and commercial performance.The role provides strategic leadership across early arrears management, forbearance, recoveries (including LPA receivers and enforcement activities, with accountability for supporting customers ..... full job details .....