Job Title: IT Support Technician Location: Liverpool City Centre, on site Salary: Up to £30,000 per annum DOE Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm working 1 in 8 Saturdays from 9:00am to 5:30pm, We''re recruiting a talented IT Support Technician for our established, fast-paced team. You''ll be the first contact for colleagues'' IT issues and security incidents across the business, aiming for first-time resolution. What You''ll Be Doing: Be the first contact for business IT issues, security incidents and requests, aiming for first-time resolution. Manage tickets, maintain SLAs, meet KPIs and escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting and resolving network connectivity issues Administering Active Directory Monitor system and infrastructure availability and performance Managing VOIP and digital phone systems ensuring customers have the best possible journey Maintain and distribute software packages Run necessary actions in-line with security processes Client device builds using automated solutions and patch management Manage, perform, maintain and test backups/recovery ..... full job details .....