Role: Customer Success ManagerLocation: BirminghamWorking Model: Hybrid - 1 day on client site, 2 days in the office, 2 days working from homeRole Type: Full-time, Permanent About UsConsultancy+ (part of Reed) delivers outcome-based projects and solutions, backed by Reed''s scale and reputation. We''re proud of our collaborative, no-ego culture-where authenticity, accountability, and action matter. If you''re ambitious, curious, and thrive in a supportive team, you''ll fit right in. The RoleAs a Customer Success Manager, you''ll drive growth across strategic accounts, lead client onboarding, and ensure delivery excellence. This is a fast-paced, outcome-focused role-perfect for someone who loves building relationships, shaping solutions, and hitting targets. What You''ll Do Grow key accounts through upsell/cross-sell and pipeline management.Lead client onboarding and ensure smooth delivery.Build strong relationships with senior stakeholders.Champion customer success-boost adoption, reduce churn, and improve NPS.Collaborate internally to balance client needs with business goals. What You''ll Bring Experience in Customer Success or Account Management.Proven ability to grow accounts and reduce churn.Strong sales, stakeholder management, and strategic thinking skills.Data-driven mindset and excellent communication.Familiarity with CRM tools (HubSpot or similar). Why Join Us? Backed by Reed''s scale and reputation.Clear career growth and development support.Competitive benefits: