Morgan McKinley Northern Home Counties is proud to partner with a housing provider to recruit a proactive and results-driven Credit Controller, skilled in managing tenant accounts, maximising income, and ensuring timely payments. RoleAs a key member of the Rent Income team, the Credit Controller will take responsibility for managing a portfolio of tenant accounts, ensuring efficient collection of rent and service charges, and maintaining excellent relationships with tenants. Responsibilities include: Managing tenant accounts and ensuring timely collection of rent and other charges. Contacting tenants via phone, email, and home visits to resolve arrears and payment issues. Negotiating repayment plans and monitoring adherence to agreements. Identifying tenants who may need support or referral to debt advice services. Assisting with benefit claims, including Universal Credit and Housing Benefit, to maximise rental income. Reconciling accounts, investigating discrepancies, and maintaining accurate records. Preparing documentation for legal proceedings where required, including court appearances. Producing regular reports on arrears, collection performance, and portfolio status. Providing cover and support for colleagues as needed. Profile Previous experience in credit control, debt recovery, or rent collection is essential. Strong knowledge of Housing Law, Housing Benefit, Universal Credit, and Welfare Reform is desirable. Excellent communication, negotiation, and customer servic