Customer Relationship Agent (Remote Working)Location: Remote (Applicants must be based within the Dundee, Dunfermline, Edinburgh, Stirling or Glasgow catchment areas) Hours: Monday to Friday, 9:00am - 5:00pm Pay Rate: 13.79 per hourThis position is initally a 6 month temp role with the potential for permanency as well as extension to contract.About the RoleWe''re looking for a detail-oriented and customer-focused Customer Relationship Agent to join a busy team supporting customers through a variety of enquiries and case resolutions. This is a fully remote position, offering the opportunity to work from home while delivering an exceptional customer experience.You will manage customer cases from start to finish, conduct investigations, calculate refunds and compensation where appropriate, and communicate with customers through letters, emails and social media channels.Please note: Due to business requirements, applications will only be considered from candidates residing within the catchment areas of Dundee, Dunfermline, Edinburgh, Stirling, and Glasgow.Key ResponsibilitiesManage customer cases in line with company procedures and compliance requirements.Conduct internal investigations relating to customer complaints and enquiries.Calculate refunds and compensation accurately.Update and maintain internal systems and customer records.Draft professional customer correspondence, including letters and emails.Respond to customer enquiries received via social media platforms.Ensure ..... full job details .....