Are you passionate about helping people and delivering exceptional service? A leading company in the facilities management industry is hiring a Customer Experience Advisor in Greater London. This role is your opportunity to take ownership and make a real difference in the lives of military families by ensuring their concerns are resolved with care and urgency.The Role As the Customer Experience Advisor, you ll: • Act as the primary advocate for military families, addressing their concerns with professionalism. • Manage a high volume of inbound and outbound calls and shared inboxes, balancing multiple priorities. • Resolve customer queries efficiently, preventing escalations and ensuring satisfaction. • Track progress and maintain accurate records using internal systems and tools like Excel. • Build rapport quickly with families, demonstrating empathy and understanding in challenging situations.You To be successful in the role of Customer Experience Advisor, you ll bring: • Proven customer service experience, particularly in telephone interactions. • Strong communication skills and a solution-focused approach. • Ability to work under pressure while maintaining professionalism. • High level of organization and multitasking capability. • A proactive attitude and willingness to learn in a fast-paced environment.What''s in it for you? This organisation is dedicated to putting customers first, focusing on continuous improvements to enhance service delivery. VIVO is known for its ca