Senior Support Technician - 35,000/ 38,000 per annum - LeedsPrincipal IT are working with an industry leading and award-winning managed technology provider that are looking for a senior support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.Your role is primarily desk based however there is requirement for travel to their other offices and to customers. You will provide 2nd/3rd line support to the service desk along with handling technical escalations. You will also be required to assist with 1st line tasks when required. This role also provides the opportunity to work alongside the professional services team with delivering technical projects.Key Experience:The ideal candidate will have extensive knowledge covering all points below and has worked in a similar job for at least 2 years.Office365 - Security policies, Intune, Compliance, Azure, Exchange Online, EntraIDInfrastructure - Dell/ HP/ Supermicro servers, SANs, RAID, Hyper-V clusteringNetworking - VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi)Backups - best practices, monitoring, resol