££ Service Improvement Advocate ££

££ Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)
££ £33,163 per annum
££ 37 hours per week, Monday–Friday
££ Fixed-Term Contract until February 2027

Do you have experience handling customer complaints and a passion for improving services£ We''re looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.

Key Responsibilities:
££ Manage customer feedback, complaints and compliments professionally and efficiently
££ Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
££ Promote best practice in complaint handling and customer service standards
££ Identify trends and root causes to support continuous service improvement
££ Develop improvement plans that enhance the customer experience

What We''re Looking For:
£ Experience managing customer complaints or escalated customer enquiries
£ Strong customer service background
£ Excellent communication, investigation and problem-solving skills
£ Ability to build positive relationships across teams
£ Organised, resilient and able to manage a varied workload

Desirable:
£ Knowledge of social housing
£ Experience producing reports and monitoring performance
£ Business Administration or Customer Service qualification
£ Experience using booking or scheduling systems

This is a fantastic opportunity to join a customer-focused organisation where you''ll play a key role in improving services and making a real difference.

££ Apply now with your CV or call Carol on 07375 412872 for more information.

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