Alexander Lloyd have an exciting new position for a Pension Client Relationship Director to join one of the UKs most established Pension firm. This is an excellent opportunity to join a successful and growing firm within an interesting and varied role committed to providing an excellent service to their clients and ensuring relationships are long standing and successful.The RoleAs a Client Relationship Director, you''ll be a trusted partner to clients and a strategic leader within the firm. You''ll take ownership of key client relationships, ensuring satisfaction, loyalty, and long-term success. Working alongside the Consulting and Operations SMEs, you''ll identify opportunities to expand and enhance the services, aligning client needs with Capita''s broad capabilities across pensions, technology, and consulting.Key ResponsibilitiesDevelop and lead relationships with existing clients, driving satisfaction and long-term engagementIdentify and pursue opportunities for up-selling and cross-selling opportunities.Collaborate with workforce management teams to align forecasting and delivery with client needsAttend client service reviews and lead strategic discussions to strengthen partnershipsWork with MI teams to produce actionable insights and high-quality reportingContinuously review processes, ensuring operational best practice and excellent client outcomesWhat We''re Looking ForStrong experience in DB Pensions ConsultingProven success in a client relationship or strategic acco