IT Service Data Analyst - Newport / Hybrid - 42,856 + Excellent BenefitsYolk Recruitment are working with a large, established organisation delivering critical services across the UK. They''re known for their commitment to reliability, continuous improvement, and making well-informed decisions that have a real-world impact. This is an opportunity to join a collaborative IT Service team where data is genuinely valued and used to improve how services are delivered across the business.This role would suit a detail-driven, analytical professional who enjoys working with complex service data, influencing decisions, and improving processes across IT service management.This is what you''ll be doingYou''ll play a key role in supporting IT service delivery by analysing and interpreting data across ITIL processes. Working closely with service managers, partners, and vendors, you''ll help ensure services are tracked effectively and continually improved. Your responsibilities will include:What you''ll bringProven experience in data analysis, ideally focused on IT service or operational data.Strong knowledge of IT service management processes including incident, problem, change, service request, capacity, and availability management.Advanced skills in tools such as Excel, Power BI, or similar analytics platforms.Experience designing KPIs and performance metrics to measure service delivery and vendor performance.The ability to present complex data clearly to both technical and non-technica