A leading housebuilder, known for delivering high-quality homes across the country, is looking for a Customer Care Coordinator to join their regional team. With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities. As a Customer Care Coordinator, you ll be the first point of contact for homeowners, ensuring they receive the support they need, in their exciting journey as they move into and enjoy their new build home. You ll work closely with site managers, maintenance teams, and contractors to log and resolve customer issues efficiently. Your role will involve carefully recording customer concerns, scheduling appointments, and making sure any problems are addressed as quickly as possible. The department is well structured; you d work alongside a team of coordinators, work closely with the most lovely of office managers who has years of house-building customer care experience, you ll all be supported by a highly experienced (and as highly respected) department Directors whilst you ll liaise daily with field-based Technicians in a van . What you ll be doing: Supporting homeowners with any queries or issues they may have. Handling communications about defects in a professional and timely manner, following company policies. Liaising with different departments like Construction, Sales, Surveying, and Technical to ensure everything runs smoothly and company targets are met. Responding to incoming calls