Job Title: Customer Service Agent Location: Newcastle upon Tyne (On-site)Contract: 6 Months Hours: 37.5 hrs/week (Rotational shifts)About the Role:We are seeking an experienced Customer Service Agent to join our Newcastle team. You will act as the first point of contact for Personal Loans account holders, delivering high-quality first-contact resolutions, handling inbound calls, and maintaining strict GDPR standards in a fast-paced environment.Requirements:Essential: Proven contact centre and inbound customer service experience.Desirable: Financial services experience, personal loans knowledge, and CRM system familiarity.Apply today to join our team!Randstad Technologies is acting as an Employment Business in relation to this vacancy. ..... full job details .....