Job Title: Customer Service Advisor Job Type: Full time/permanent (Office based)Salary: 25,604 per annumWe are delighted to once again be exclusively assisting one of our favourite clients in their search for 2 x Customer Service Advisors to join their team, this is a fantastic opportunity to join a highly reputable family run business with great values and an amazing product range.Key Responsibilities:Provide excellent customer service to clientsManage customer enquiries and resolve issues in a timely and professional mannerBuild and maintain strong relationships with clients to ensure customer satisfactionProcess orders, track shipments, and update clients on delivery statusCollaborate with internal teams to address customer needs and concernsAssist with account management duties, including updating customer profiles and managing contractsKeep accurate records of customer interactions and transactionsSkills and Qualifications:Proven experience in customer service and administrationExcellent communication and interpersonal skillsAbility to build rapport with clients and maintain positive relationshipsProficiency in using CRM software and other relevant tools